Nixys > Principles of work

Principles of work

Real 24×7: do these guys ever sleep?

Proactivity

Find and fix the major part of the problems before they even appear. We will optimize everything that can be optimized. If we see a useful process or tuning idea, we suggest and implement it right away.

SLA guarantee

The speed of response and the maximal permissible downtime are fixed under the terms of the contract. We are responsible for each of them.

The 15min rule

If something goes wrong, our administrators have 15 minutes to start solving it. In most cases, that’s enough time for the project to be up and running again.

Meticulousness

We ask lots of questions and check out all the details before we get to work. When everything is clear and understood, we make it fast – we will not make you wait. Your project will get the best technical solution possible, considering all the details of your situation in particular.

Working since 2011

Thanks to our extensive experience and expertise, we have understood what the processes should be like, so the work goes smoothly, and tasks are performed quickly with the highest quality

Project Approach

We plan the roadmap altogether including taking care of infrastructure preparation and keeping in touch with developers and data center support.

Responsibility

If something can go wrong, it certainly will. Before any action, we assess the situation and think. Hope for the best, prepare for the worst.

Friendly cooperation

We understand developers at a glance, brainstorm and offer the best solution.